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FREQUENTLY ASKED QUESTIONS


Q Will I get the same cleaner each visit?
A We will always do our best to make sure that you have the same cleaner for each visit, with the exceptions of annual leave and sickness.


Q Do I supply the cleaning equipment?
A You will be required to provide a vacuum cleaner and mop/bucket and we will provide the rest.


Q How do I pay?
A We send you an invoice at the end of the month with 30 days terms.


Q What services do you offer?
A We offer house cleaning, ironing and bed changing.


Q What if I need to cancel a clean?
A You can either call or text us and leave a message or email us and we will get back to you promptly.


Q What if I want something extra cleaning?
A You can either leave a note for the cleaner or leave us a message with your request.


Q What do I do if I’m not happy with my cleaner?
A Get in touch with us and we will discuss the matter. It might just be that the cleaner doesn’t quite have a proper routine or is new and it takes a few weeks to settle in to a new job or that she/he isn’t concentrating on the areas that you prefer. We will always offer to change cleaner if that is the best resolution.
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